FAQ
Frequently asked questions have been grouped into various sections. View related questions:
Shipping & Delivery
When you order from our website, we ensure that the order gets processed within 24 hours and gets delivered as soon as possible, based on your desired delivery date.
Delivery cost is based on the product, weight, volume and date that you order. Each quote is separate for delivery via load to load or full truck load orders. If you order locally in California we also do offer a discounted rate for full truck load orders. We also offer FREE curbside in store pick up and will help you load your order onto your car or truck.
Once an order is submitted the estimated delivery details will be emailed you. This email will contain the order number. You can login with your credentials to our site and track the order status as well as the order details. If you have any issues or queries please get in touch with our Customer Care immediately and we will be happy to let you know where your shipment is at.
You will sign a delivery receipt upon arrival of your order to your business, home or warehouse, verifying that the order arrived in acceptable, complete and undamaged condition.
Returns and Cancellations
No cancellations are allowed on Furniture categories once the order is placed. If an extenuating circumstance does occur and you have no way of accepting delivery please contact our customer service department and we will work to accommodate your needs as best as possible. If an order is canceled, no refund will be made for deposit orders that contain product from our in stock inventory; the deposit amount will be forfeited as part of the cancellation.
Returns for our products will be accepted for Damaged/ Defective products and we will in exchange provide you with the same undamaged product as a replacement. You will need to inform us of any damage/ defects within 24 hours of delivery of the product, in order to receive the replacement.
Please do not return any product without first speaking to a customer service representative. Products returned without our knowledge will be returned to the customer, and we will not be able to process the request.
All refunds (except for cash payments) will be issued through the same transaction method used in the original purchase. For example, if you used a credit card as your payment method, the purchase amount will be issued to your credit card. Refunds for cash payments will be issued either through an account payee check in the customer’s name (as given in “billing name” at time of purchase), or an online transfer via EFT to customer’s bank account.
Brands and Stock
Products are typically guaranteed with a warranty on new product through our manufacturer’s warranty. Pre Owned & Refurbished product is sold as is with no warranty, however it is guaranteed to be working at the time you receive your product or after installation. and Please keep receipt of your purchase for warranty claims.
We look forward to hearing feedback about our product(s). You can find our Yelp review link at the bottom right hand corner of our website homepage or on Google. We encourage our customers to leave reviews based on their experience with us.
Technical
Please click on ‘Create account’, which is located on the top right hand side of the website. You will then be prompted to a new page fill in your details as requested before clicking ‘Create a new account’. Registration should now be complete and you should receive a confirmation e-mail to the address you registered with.
Once you login you will be shown a profile page where you can edit your details.Click ‘save’ once you are finished to save these changes. The profile page can also be viewed by clicking on our login name link on the top right of the site.
Payment
We support the following payment options: ACH Wire, Cash, Company Check, Credit card, Debit card, Venmo and Zelle.
100% payment upon ordering will be required in order to process the order.
Pricing
Sales tax is additional to the product price based on the city that you are buying from in California. Out of state buyers not in California do not have to pay sales tax on products purchased from us.
Privacy and Security
We do not store your credit card details.
Your information will not be sold or passed on to third parties. Your privacy is important to us. Read more about how we protect your privacy under our comprehensive “Privacy Policy”.